Our employees are assuming that the system automatically deducts the gift amount and do not change the gift amount so we have to decline their match request so they can resubmit the actual donation amount (donation less the gift)

Add the ability to change the "featured organizations" section or add a box to explain "why" we are featuring the organizations. For example, "education" or "disaster" so that we can tell the story better. There is a lot of scrutiny of who we feat...

I would like to have an option where I can have buttons that I can customize the name to drive employees to the EEs to explain to them the program parameters within the platform. Otherwise, I will need to drive them to an external page to explain ...

Measuring impact is very difficult, but if there was a way to input the impact from each event and then pull a report about it that would be very helpful!

With the new homepage design, we can only see the users name on the Home page. This can be confusing when impersonating an employee. Please see the attached for more details.

Employees are constantly confused at this point of the redemption process (photo attached). Even with the instructions currently on the page, i have consistent outreach centered on confusion on how to proceed. No one notices the check box next to ...

Having an opportunities section and an "other opportunities" section when you only have 1 incentive program running is very confusing -- folks think they can earn multiple grants. The secondary "other opportunities" box is not needed and creates m...

Confirmation email that gets sent to employees after pledging should include their yearly totals. It’s confusing that the payroll pledge only shows the amount per paycheck, but the match portion shows the match for the entire year.

After our month of service, we had a total of 50+ employees reach out confused about adding their guests to event pages. Turns out most of them had "created" the guest profile but the site/process is not clear they must still add them to the event...

It would be awesome if we could some how integrate the HR file to speak to the VTO feature. I have a client whose employees enter their VTO into their HR system and would love for the VTO to be captured in CSRconnect via the HR file. The idea woul...