Improve Donor Communication in new Stranded Funds Automation Process

As a result of HR1, once an employee donation check goes stale, it automatically redirects to our default charity. YourCause only communicates with the employee donor once: when the check is 90 days old, they receive an email asking them to reach out to the charity to resolve the issue or the funds will be redirected in 30 days when the check is voided. We recommend that multiple automatic emails be sent to the donor, starting when the check remains uncashed for 45 days (this is the point where YC sends an email to the charity admin letting them know). From 45 days until 120 days, automatic emails should be sent to the donor every 2 weeks reminding them of the upcoming redirect if the charity does nothing.

  • Michael Burke
  • May 13 2026
Client Name New York Life
Employee Name Michael Burke
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