Ability to edit and answer a survey more than once

If you're wanting to track actions taken during a month where a user can select multiple items, it is likely the user will need to either edit or answer the survey again.

  • Carolynn Farmer
  • Oct 1 2024
  • Reviewed: Voting Open
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  • Mike Flatt commented
    17 Aug 18:05

    Adding FedEx context in support of this idea.

    FedEx needs the ability for the same user to complete a CSRconnect survey more than once when each response relates to a different volunteer experience, event occurrence, campaign window, or defined reporting period.

    The current one-time completion model creates challenges for enterprise volunteer programs where employees may participate in multiple events during the same year, multiple events within a campaign, or repeated/recurring events across quarters. In those cases, the additional survey response is not a duplicate. It is feedback for a separate volunteer experience.

    Ideally, admins could configure repeat-submission rules such as:
    - once per event
    - once per event occurrence
    - once per campaign period
    - once per month/quarter/year
    - once ever, for surveys where that restriction is still appropriate

    This would reduce the need to duplicate surveys for every event and would make reusable post-event feedback workflows much more scalable for large volunteer programs.