Stranded funds automation NOT triggered when an NPO doesn't deposit ONE check

We recently had a couple of entries on our payroll exceptions report where a payroll pledge was completely cancelled for an eligible org because they missed depositing ONE check. This seems a bit extreme and we are requesting another way to handle this. Sure, that one payment is voided and needs to be redirected, but why does the entire pledge have to be cancelled?

  • Lisa Maloney-Vinz
  • May 15 2024
  • Reviewed: Voting Open
Client Name Ecolab
Employee Name Lisa Maloney-Vinz
  • Attach files