More flexible timelines for Stranded Funds Automation

It would be great to see a more flexible timeline for stranded funds automation. The two week timeline is very stressful for an organization/employee to communicate with an organization that is actively trying to fix their status in order to allow the funds to go to the original organization.


For example:

We had an employee submit a donation in December, and their organization's eligibility status changed before their donation processed due to the new CA laws. The employee who sits on the board of this organization (very quickly) contacted the CA franchise tax board and provided them the correct paperwork for the organization to be removed from the revoked list. She did this in less than 1 week, before she even had to redirect her funds. Still, the organization's status was not updated in time in YourCause and the funds got redirected to our default organization. It just wasn't enough time to sort out the details and left the employee very unhappy.

  • Alyssa Loder
  • Mar 4 2024
  • Reviewed: Voting Open
Client Name Viasat
Employee Name Alyssa Loder
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  • Alyssa Loder commented
    11 Mar 14:33

    Adding a comment as I have already encountered this situation a second time where the employee's organization is trying to correct the issue, and likely the 2-week timeframe is too short to do so, and their funds will be redirected against their wishes. Thank you.