Adjust Credit Card Donation Confirmation Email Subject Line from payment processor to better differentiate from Donation Confirmation system email

Current email sent by payment processor for Credit Card receipt has the same subject line of 'Donation Confirmation' as the donation confirmation email sent via the system. This can cause confusion that leads users to believe they've received a duplicate email or even believe that they've been doubled charged - see attached file.


Can we consider adjusting the subject line of the payment processor donation receipt email to better align with the fact they are receiving a receipt?

  • Kate Campbell
  • Aug 24 2023
  • Reviewed: Voting Open
Client Name PwC
Employee Name Heather Meloy
  • Attach files