In the Rewards flow, if a user clicks "Select Charity" and is in the "Find Eligible Charity" pop-up window, and they have not saved any charities to a 'favorites' list, it looks as if there aren't any charities to choose from. We've had several employees stop at this step and tell us there aren't any charities available in their country.

I think most users would expect the charity list to start populating when they type.

RECOMMENDATION:
Under "Your Favorite Charities" add/edit the description.

Current: "There are no eligible favourite charities to display" -- a user may not realize that 'favorite' is an action to be taken and assume there are no eligible charities to choose from.

Suggested: "You have not added any charities to your favorites list. Use the search fields to find the organization by Name or Registration ID"