When a user logs recurring volunteer hours and is projected to become eligible for an incentive, the system will preemptively issue the Incentive. However, in the Incentives tab it appears under “Can Redeem,” even though it’s not yet redeemable. The user only learns it’s a future opportunity when they attempt to redeem it. Asking to add a "Future Opportunity" section to the incentive page so the user can clearly see an incentive they are eligible for is not yet redeemable.
| Client Name | ServiceNow |
| Employee Name | Berkeley Kijsriopas |
See screenshots for current experience