We have been using the inquiry help form on the Blackbaud verified network. After an inquiry is submitted a case/ticket number is created for casesupport. This ID number is not shared via email until the inquiry has been closed out. To make things more streamlined and easier to search, it would be helpful to include the ticket/case number with the email. I have also noticed that when an email is sent from case support about the initial inquiry, whenever they respond it's in a new email, no previous emails or conversation included on it. Now as a user I am having to search back through my emails to try to find the previous response to make sense of the conversation. It would help immensely to have the inquiry conversation in one thread.