Post Event Survey
The survey functionality currently does not allow for targetted surveys with different content, meaning we have disabled it to avoid spamming all event creators. We would like the option to trigger different surveys based on the Event Type/Event Category - enabling us to gather relevant data for that event type. E.g. for a volunteering event, we could gather beneficiary data, but for a learning event we could capture qualitative feedback.
-
Leena David
- Feb 9 2026
- Reviewed: Voting Open
Related ideas
Adding FedEx context in support of this idea.
FedEx needs more targeted CSRconnect post-event survey controls so surveys can be sent only for selected volunteer events, campaigns, event types, categories, or uploaded event lists.
The current all-or-broad trigger model creates adoption risk because admins may avoid enabling post-event surveys if the survey could go to every event after a trigger date. For large enterprise volunteer programs, different initiatives may need different survey content, and some events should not receive a survey at all.
Ideally, survey triggers would allow admins to:
- include or exclude specific Event IDs
- target a specific campaign
- target event types, categories, or tags
- upload or select a list of events
- apply different survey content based on event/campaign criteria
This would let FedEx collect feedback for the right events without over-distributing surveys or creating separate surveys/workarounds for each event group.